Shipping and Returns
Shipping
- Notification: Upon shipment, you will receive an email from our company or from the courier service (GLS, MPL, or Packeta.hu) informing you that your order has been dispatched and will be delivered on the following business days. The email will contain your tracking number and any applicable cash-on-delivery amount. On the day of delivery, you will receive another email and SMS notification with the courier's phone number, customer service number, and a 3-hour delivery window. If the delivery attempt fails, you will be notified by email. You can use the link provided in the email to reschedule the delivery, change the delivery address, or arrange for personal pickup at a designated GLS, Packeta, or MPL Parcel Point.
- Delivery time: GLS: 1-2 business days, Packeta: 2-3 business days, MPL: 2-4 business days.
- Shipping cost: Varies depending on the shipping method and order value (see table). Shipping is free for orders over 30,000 HUF.
- Payment: You can pay online by credit card or bank transfer free of charge. For cash on delivery, a handling fee of 590 HUF applies.
Exchange with the courier at your door
- How it works: Indicate in the order notes that you would like to use the GLS exchange service and provide the order number of the order you want to exchange.
- Costs: In addition to the basic shipping fee (1690 HUF), a cash on delivery handling fee will be charged.
- Conditions: The item you want to exchange must be new and undamaged.
Returns and refunds
- Right of withdrawal: You have 20 days to withdraw from the purchase without giving a reason.
- Returns:
- Free return to Packeta parcel point: Use the provided code.
- Other returns: The cost is borne by the customer. Return the product undamaged to the specified address.
- Refund: We will refund the purchase price within 14 days of receiving the returned product.
For detailed information, please visit our website or contact our customer service.
Note: This translation aims to be as accurate and clear as possible. If you have any specific questions or require further adjustments, please don't hesitate to ask.
